Job Type

Full-Time

Four year degree in business management or a similar field, or equivalent experience, advanced degree (MBA) preferred
Minimum of 5 to 7 year experience of general operation management / or comparable experience
Minimum of 8 to 11 years of customer service, professional services and general business experience
Previous management or supervisory experience required
Ability to work long and irregular hours, and under pressure conditions
Prior carpet cleaning experience beneficial. General knowledge of drapery cleaning, fabrics, hardware and installation techniques beneficial
Proficiency with Microsoft Office Suite and ability to create letters, documents and spreadsheets using same
Outstanding written and verbal communication skills

Essential Functions

Creates and implements a Division Operational strategic plan including short and long term goals, and a system to monitor progress towards reaching those goals. This includes achieving topline growth.

Directs, organizes and participates in the development and implementation of goals, objectives, policies, and procedures. Coordinates and adjusts organizational processes and facility operations as needed to ensure the smooth execution of policies and procedures.
Directs and ensures proper coordination of all administrative affairs; assists executive management in the direction of divisional operations; responsible for planning, controlling and coordinating the entire range of activities of the organizational unit.
Establishes control systems; problem solving and follow-up procedures to ensure that objectives are met; keeps management informed.
Manages and directs all department managers and supervisors to ensure maximum operational effectiveness, customer satisfaction, and employee safety. Leads department managers in taking steps to minimize costs and maximize income.
Estimates, monitors, and controls costs relating to the division. Analyzes operational and financial reports with the support of corporate and divisional controllers.
Makes hiring, performance, and disciplinary determinations. Monitors performance data; anticipates, prevents and solves problems.
Open communication and employee satisfaction and interacts with all levels of personnel.
Work with general public, franchise personnel, customers and key vendors on an as needed basis
Evaluates market area and determines opportunities to expand sales of goods and services. Works with corporate marketing department to establish marketing plan for the division. Monitors advertising results as directed.
Develops a strong base of formal and informal communications with all division managers

KNOWLEDGE:

Principles and practices of business administration including personnel practices and employment laws pertaining to the legal aspects of State and Federal regulations
Program budgeting, general accounting and fiscal management practices
Office procedures and business operating systems
Appropriate methods and means of dealing with human behavior situations in a variety of business circumstances

SKILLS:

Strong analytical skills and able to communicate effectively, verbally and in writing, in a diverse range of audiences and settings; persuasion and negotiation of conflicts and problem.
Able to assess operational, program, staffing, and fiscal needs by evaluating fiscal, operational and financial reports, forms, and data; analyzing complex written documents
Proven ability to develop business plans and goals

Able to delegate responsibility and achieving results through subordinates.
Maintain order in an environment of changing priorities.
Proven ability to successfully resolve conflict
Customer relations, sales and negotiation skills

Technical skills in drapery, carpet and upholstery cleaning preferred
Excellent public speaking skills and a demonstrated ability to make successful presentations to variety of audiences
Ability to obtain documents necessary to travel within the United States and Canada

Other Duties

Prepares reports, records and documentation as required or assigned; keeps management informed
Maintains effective working relationships and acts in a manner most beneficial to the company
Supports organizational teamwork and acts as an advocate for corporate values
Meets corporate standards for attendance and timeliness
All other duties as assigned

Physical Demands

This position is mostly a sedentary one. Requires sitting for extended periods of time and using the telephone, computer keyboard, monitor and mouse. Requires driving to monitor work in the field. Occasionally, it may be required to lift and carry materials or customer's goods.

Note: This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor.

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if under 18, hire is subject to verification that you are of the minimum age.

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I am a current employee of Coit Cleaning & Restoration

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Approval

I certify that I have read and understand the applicant note on page one of this form and that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize the company and / or its agents, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law enforcement authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

Locally independently owned and operated.

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General Manager in Seattle