Job Type

Full-Time

Excellent communication skills
Courteous and clear telephone voice
Excellent customer service skills
Previous sales experience preferred
Previous customer service experience desired
Correct English usage: grammar, spelling and punctuation
Ability to follow oral and written instructions
Ability to calculate figures and amounts

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as may be required by their supervisor.

Essential Functions

Separates daily routes for the field technicians for approval by the managers
Using radio or telephone, communicates effectively with outside personnel (sales, delivery, on-location)
Serves as liaison between field technicians and customers when technician is running late. Technician calls the Dispatcher who in turn informs the customer of the delay and revised time for the technician’s arrival
Assists technicians when they have mechanical breakdown with their vehicles by contacting mechanic or outside towing service
Meets corporate guidelines with regards to attendance and punctuality.
Properly updates schedules in computer
Performs all preparation on schedules for job check in.

In addition, when not performing the duties of the Dispatcher, assist with the duties of a Customer Service Representative as follows:

Promptly and courteously answers incoming telephone calls.
Provide timely and accurate information to incoming customer inquiries, demonstrating knowledge of all company products, services.
Explains fully the benefits of additional cleaning services and obtains order information.
Upsells all COIT services.
Informs customers about proper cleaning procedures and maintenance methods. When appropriate, offers alternatives in order to avoid customer dissatisfaction.
Provides customer with instructions for preparation of carpeted areas or upholstered furniture to be cleaned on the scheduled day.
Handle customer complaints and challenging situations in a professional manner.
Resolves customer complaints in a manner mutually satisfactory to both customer and company.
Accesses relevant information and contacts ap Provide timely feedback to the Company regarding service failures or customer concerns.
Effectively coordinates schedules of customers and outside service personnel. Keeps customers informed of any appointment changes or delays.
As appropriate, reschedules customer service appointments and schedules additional service stops.
Contact potential customers by telephone and attempt to close unresolved sales opportunities.
On a daily basis, accurately completes customer invoices, updates routes and maintains supporting paperwork.

Other Duties

Clerical duties as assigned.
Maintains efficient manual procedures during system downtime.
All other duties as assigned.

Physical Demands

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is a sedentary one. Requires sitting for extended periods of time and using the telephone (with a headset), computer monitor and keyboard.

Job Type: Full-time

Pay: $16.00 - $18.00 per hour

General Information

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If the job requires, do you have the appropriate valid driver's license?

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Are you at least 18 years old?

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if under 18, hire is subject to verification that you are of the minimum age.

Present legal right to live and work in the country

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Employment History

I am a current employee of Coit Cleaning & Restoration

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Approval

I certify that I have read and understand the applicant note on page one of this form and that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize the company and / or its agents, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law enforcement authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

Locally independently owned and operated.

Approval

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Dispatcher in Seattle