Preferred Customer Service Representative in Pittsburgh

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Job Type
Full-Time
Desired Education Level
High School
Experience
No Experience needed - Paid Training!
Requirements
Self motivated individual with good driving record
  • High School completion or equivalent experience.
  • Industry experience helpful (drycleaning/carpet cleaning).
  • Outside sales experience helpful.
  • Driver's license with acceptable driving record.
  • Ability to perform basic mathematical equations.
Position Summary

At assigned customer location, qualifies the job and provides customer with job price, selling additional products and services and picking up customer goods as appropriate. Sales Leads are provided by the company. There is no cold calling.

Essential Functions
  • Be a good ambassador/representative of the company
  • Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
  • Completes customer service schedules on time. Keeps internal personnel informed of daily schedule.
  • Contacts each customer on the assigned daily route list and verify appointment time. Notes any reschedules and turns in route sheet to manager prior to starting the route.
  • Correctly identifies fabric types, window coverings, upholstery or rugs to determine appropriate pricing
  • In the customer's home identifies spots, stains and damage and brings these to the customer's attention
  • Determines customer requirements and provides customer with legible copy of invoice containing accurate pricing information, following company guidelines and pricing structures.
  • Prepares invoice and qualifies the job in writing while at the customer's home. Explains company's guarantee and risk policies. Correctly determines risk and obtains customer's written approval. Note risks by checking appropriate boxes on invoice, and has customer initial that they have been told of the risk. (i.e. shredding).
  • Demonstrates professional knowledge of all company products and services.
  • Asks customers for additional business and successfully sells add-on services and products (succession sales/builds)
  • Maintains performance at the required minimum acceptable statistical sales standards.
  • When necessary, reviews customer claims and adjustments. Follows established policies and resolves customer concerns to satisfaction of company and customer. If there is a claim and the technician had not noted a risk on the invoice, then the representative is to contact the customer and start claim proceedings.
  • Satisfactorily completes daily check-out and check-in procedures.
  • Follows all applicable legislation and policies for safe operation of vehicle and equipment.
  • Operates company vehicle with good judgment, obeying all laws and rules of the road.
Other Duties
  • Maintain a high level of personal grooming and appearance.
  • Wear a clean, neat and proper company uniform every day.
  • Meet company standards for attendance and punctuality.
  • Maintain effective working relationships at all levels of the company. 
  • Attend training meetings as required.
  • Perform all other duties as assigned.
Physical Demands

This job requires walking, standing, stooping, and bending. Traveling to each job location requires the safe operation of a company vehicle. This position requires being able to take draperies down from drapery rods, place in bags and carry to the vehicle. This may require carrying draperies up and down stairs.
 

General Information
Current Address Information
Availability Information
Desired Job Type
Schedules Available
Personal Info
If the job requires, do you have the appropriate valid driver's license?
Are you at least 18 years old?
if under 18, hire is subject to verification that you are of the minimum age.
Present legal right to live and work in the country
Employment History
Do you have a resume?
One file only.
100 MB limit.
Allowed types: txt, rtf, pdf, doc, docx, odt.
Most Recent Employer
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Second Most Recent Employer
Approval

I certify that I have read and understand the applicant note on page one of this form and that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize the company and / or its agents, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law enforcement authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

Locally independently owned and operated.

Approval
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