Job Type

Full-Time

Ability to recognize and rectify problems.
Driving record acceptable to insurance carrier.
High School graduate or equivalent.
Ability to lift equipment weighing approximately 50 pounds.
Ability to carry equipment weighing 50 pounds, as needed. At times this requires carrying equipment upstairs.
Industry experience helpful.
Basic mathematics skills

Position Summary

At assigned customer locations perform restoration services as required. Maintain a high standard of customer service. Complete daily paperwork.

Essential Functions

Be a good ambassador/representative for COIT Services, Inc.
Provides prompt and professional service to all customers. This includes being polite, courteous and respectful.
Completes customer service schedules on time. Keeps internal personnel informed of daily schedule.
Demonstrates professional knowledge of all company products and services.
Determines customer requirements and communicates them with supervisor.
Using appropriate cleaning products and wearing appropriate safety equipment, provides professional cleaning services in customer’s home using company provided equipment (i.e., truck mounted cleaning machines, portable cleaning machines, etc).
Follow all safety procedures including the contents of the safety bucket.
Prior to leaving, provide customers with any necessary safety information or instructions concerning the areas just cleaned.
Follow all company procedures and requirements concerning equipment and tool maintenance and operation.
Handle customer complaints and challenging situations in a professional manner.
Resolves customer complaints in a manner mutually satisfactory to both customer and company. Access relevant information and contact appropriate personnel. Follow established policies and resolve customer concerns to satisfaction of Company and customer.
Inspect customer complaints. Provide timely feedback to the Company regarding customer complaints.
Operate company vehicle with good judgment, obeying all laws and rules of the road.
Maintain an acceptable driving record.
Maintain assigned company vehicle in accordance with all policies and procedures.
On a daily basis, accurately complete all water technician paperwork (written and electronic) and have all supporting documents in order.
Satisfactorily complete daily check-out and check-in procedures in a timely manner.
Maintain IICRC certification in WRT/ASD.

Other Duties

Maintain a high level of personal grooming and appearance.
Wear a clean, neat, and proper company uniform every day.
Meet company standards for attendance and punctuality.
Maintain effective working relationships at all levels of the company.
Attend training meetings as required.
Perform all other duties as assigned.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is physically demanding. There is extensive walking, standing, stooping, and bending. Traveling to each job location requires the safe operation of a company vehicle. The equipment must be unloaded from the vehicle and carried to the worksite. The equipment weighs approximately 50 pounds. At times equipment may need to be carried up stairs and down hallways. There is extensive and repetitive pushing and pulling of the water damage equipment.

Note: This position description in no way states or implies that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties upon the request of the supervisor.

General Information

First Name

Last Name

Email

Primary Phone

Secondary Phone

Current Address Information

Address

Address 2

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Personal Info

If the job requires, do you have the appropriate valid driver's license?

Yes No

Are you at least 18 years old?

Yes No

if under 18, hire is subject to verification that you are of the minimum age.

Present legal right to live and work in the country

Yes No

Employment History

I am a current employee of Coit Cleaning & Restoration

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Approval

I certify that I have read and understand the applicant note on page one of this form and that the answers given by me to the foregoing questions and the statements made by me are complete and true to the best of my knowledge and belief. I understand that any false information, omissions or misrepresentations of facts called for in this application, whether on this document or not, may result in rejections of my application or discharge at any time during my employment. I authorize the company and / or its agents, to verify any of this information. I authorize all former employers, persons, schools, companies and law enforcement authorities to release any information concerning my background and hereby release any said persons, schools, companies and law enforcement authorities from any liability for any damage whatsoever for issuing this information. I also understand that the use of illegal drugs is prohibited during employment. If company policy requires, I am willing to submit to drug testing to detect the use of illegal drugs prior to and during employment.

Locally independently owned and operated.

Approval

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Water Damage Technician in Houston